A Neighbour on Stratton court was concerned about an abrupt increase in her service charge, and took the time to complain and chase this up, involving our counsellor.
The result was a 50% reduction in the charge, and an apology from Hackney Council!
Something we can all learn from. Details can be seen in the letter she has kindly shared with us below.
You can request a breakdown of your service charges by emailing firstname.lastname@example.org
A frustrating process, but certainly worth it.